Refund policy

Returns & Refund Policy

No Refund Policy

We do not offer refunds or returns under any circumstances except in the following cases:

  • The item was damaged during delivery

  • The item received is different from what was ordered

If one of these two cases applies, you must contact us on WhatsApp within 24 hours of receiving your order and provide:

  • Your order number

  • Clear photos or videos showing the issue

We do not accept requests made after 24 hours of delivery.

Damaged or Incorrect Items

Please inspect your order immediately upon receiving it.

If your item is:

  • Broken

  • Damaged

  • Or different from what you ordered

You must contact us via WhatsApp as soon as possible. We will review the case and, if approved, we will offer one of the following solutions:

  • Replacement of the item

  • Exchange for the correct item

No cash refunds will be issued.

Conditions for Approval

To be eligible for a replacement or exchange:

  • The item must be unused and in the same condition as received

  • The item must be in its original packaging

  • The issue must be clearly visible in photos or videos sent via WhatsApp

Items returned without prior approval will not be accepted.

Non-Returnable / Non-Exchangeable Items

We do not accept returns or exchanges for:

  • Sale or discounted items

  • Promotional items

  • Gift cards

  • Items damaged due to misuse, washing, or normal wear and tear

  • Any item where the issue was not reported within 24 hours

How to Contact Us

All return or issue requests must be sent via WhatsApp only.
Requests sent through email, social media, or any other channel will not be processed.

Important Note

By placing an order on our website, you agree to this No Refund Policy.